Having problems with one of our products? Have a question about how something is done? Follow these steps and see if your question is answered for you. If not, fill out our question form. Your question will be answered promptly. If you need your License Key then use the License Code Finder to get your License Key emailed to you anytime.
Note: Oftentimes, just updating to the latest version will solve your problem. Please make sure you have the latest version of the software before submitting your question.
Here are the most frequently asked questions about ChronoSync:
I have ChronoSync set up to Synchronize Deletions but they aren't deleting in the destination target. What is going on?
The major point to remember is that when you create a new sync document, either backup or bi-directional, no files will be deleted the first time you run the sync. You need to sync/save, then make changes to the file system, then sync again to see deletions.
Basically, ChronoSync has to know about a file before it'll know it has been deleted when using Backup or Bi-directional.
My scheduled syncs are not running as scheduled. Will I have to run syncs manually for it to work?
No. Launch ChronoSync and review your scheduled documents by opening the Scheduled Documents Manager Window from the Window Menu. The items in the list are all the sync documents you've already scheduled.
If you just click the 'Schedule' button in the Toolbar, you setup a new schedule, rather than editing an existing schedule. This allows you to schedule a sync document in multiple different ways.
Using the Scheduled Documents Manager, you can double-click an item in the list and review the existing schedule and edit the settings.
Too make sure your scheduled documents run correctly, check the ChronoSync Preferences and make sure the following three items are checked:
- Use Background Scheduler
- Wake System to Synchronize
- Show ChronoSync Menu in Menubar
I want to sync iPhoto between my two computers. How do I do this?
Click here to go to the iPhoto tip.
I want to sync mail between my two computers. How do I do this?
Click here to go to the Mail tip.
I would like to try the demo version of ChronoSync. Could you please send me instructions on how to do this?
Please click here and fill out our support form to receive a full-working, time-expiring license key. On the form, be sure to specify the product name.
I upgraded to ChronoSync version 4 and I can't get my copy of ChronoSync to register.
When we updated to version 4.0, we also updated our license keys. To get your ChronoSync version 4.0 license key, use the License Code Finder to get your License Key emailed to you anytime.
Did any of these answer your question?
Here are the most frequently asked questions about ChronoAgent:
The "Start" button on the ChronoAgent panel is greyed out and not working. Also the other fields are greyed out and unusable. What's going on?
Click the "padlock" icon in the lower left window and then enter all the information in the fields. Once all your info is entered you can activate ChronoAgent.
I installed ChronoAgent but can't find the application.
ChronoAgent is an invisible utility that runs in the background. You control it via the System Preferences window. Furthermore, you need to set up ChronoSync to communicate with any ChronoAgents via the "Connections" panel of ChronoSync Preferences.
I'm confused. How do I get ChronoSync to "see" ChronoAgent?
A Connection Profile must first be defined in the ChronoSync Preferences. Click here to get more information.
Did any of these answer your question?
Please click here and fill out our support form to receive a full-working, time-expiring license key. On the form, be sure to specify the product name.
Here are the most frequently asked questions about License Keys:
I upgraded to ChronoSync version 4 and I can't get my copy of ChronoSync to register.
When we updated to version 4.0, we also updated our license keys. To get your ChronoSync version 4.0 license key, use the License Code Finder to get your License Key emailed to you anytime. Note that this only works if you use the same email address that you used when you purchased ChronoSync. If you don't have access to that email account anymore, click here and fill out our support form to request your license key.
When I put my license key in the registration fields, the "Register" button remains gray. Do I have the wrong license key?
Make sure you copy (command-C) and paste (command-V) your license key into the registration window rather than manually typing it in. This will eliminate any typos and distinguishing characters incorrectly. Also, make sure there are no leading or trailing spaces after you paste.
If trying to register ChronoSync version 4.0, you must also fill out the "User Name" and "E-mail" fields to complete registration.
I've misplaced my license key. How can I get a copy of it?
If you still have access to the same email address that you used when you purchased the product, use the License Code Finder to get your License Key emailed to you anytime. If you no longer have access to that email account, click here and fill out our support form to request your license key.
Did any of these answer your question?
We discontinued Portraits & Prints in December of 2009 but still offer it free of charge to everyone. If you have a question or are experiencing a problem then click here and fill out our support form. We may be able to offer a solution.
We discontinued DayChaser in December of 2009 but still offer it free of charge to everyone. If you have a question or are experiencing a problem then click here and fill out our support form. We may be able to offer a solution.
We discontinued ImageCaster in December of 2009 but still offer it free of charge to everyone. If you have a question or are experiencing a problem then click here and fill out our support form. We may be able to offer a solution.
If you have any pricing questions or have a volume need that is not listed in our store, please contact our sales department to get more information.
If none of the other selections were able to answer your question, please click here and fill out our support form.